THE OPPORTUNITY
Nike initially launched their first full e-commerce mobile app by marketing it as "a premium membership pass to all things Nike." This included training events, expert guidance, and content from athletes. Through user research and conversations with a product owner on the Nike+ app team, it became clear that the additional fluff scattered throughout the experience distracted from what mattered most to its core users — shopping.
The Challenge
Shift the app’s focus to better align with the needs and expectations of its core users. Change user behavior with variable rewards consistent with their motives. Design a modern e-commerce experience focused around what matters most to its users — product browsing, personalized recommendations, and product reservations.